Privacy policy

1. Data Controller

In compliance with the provisions of the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights, we inform you that:

  • Controller: PawBall
  • NIF/CIF: 48031515V
  • Address: Pizarro 125, 08302 Mataro
  • Contact Email: realpawball@gmail.com

2. Data We Collect

We collect personal data when you interact with our website, such as:

  • First and last names
  • Shipping and billing address
  • Email address
  • Phone (if provided by you)
  • Payment data (securely managed by third parties)
  • IP address and browsing data

3. Purpose of Processing

We use your data to:

  • Process and ship your orders
  • Manage payments and invoicing
  • Provide customer support
  • Send communications related to your order
  • Improve the user experience on the website
  • Send commercial communications (only if you have given your consent)

4. Legal Basis

The legal basis for processing your data is:

  • The execution of a contract (purchase of products)
  • Your consent
  • Compliance with legal obligations

5. Data Retention

Your data will be retained:

  • As long as a commercial relationship exists
  • For the time necessary to comply with legal obligations
  • Until you request its deletion

6. Recipients of the Data

We may share your data with third parties necessary to provide the service:

  • Payment platforms
  • Shipping and logistics companies
  • Technology providers (such as Shopify)

These third parties comply with data protection regulations.

7. International Transfers

Some providers may be located outside the European Economic Area.

In these cases, we guarantee that they comply with adequate data protection measures in accordance with the GDPR.

8. User Rights

You have the right to:

  • Access your personal data
  • Rectify them if inaccurate
  • Request their deletion
  • Limit or object to their processing
  • Request the portability of your data

You can exercise these rights by sending an email to: realpawball@gmail.com

You also have the right to file a complaint with the Spanish Data Protection Agency.

9. Data Security

We apply technical and organizational security measures to protect your personal data and prevent its loss, unauthorized access, or alteration.

10. Cookies

We use cookies to improve the user experience.

You can find more information in our Cookie Policy.

11. Modifications

We reserve the right to modify this policy to adapt it to legislative developments or changes in our activity.